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RETURNS AND DELIVERY ISSUES
New goodrs not sparking joy? Package gone rogue? Start a return or tackle delivery issues here.
Goodr Returns, Delivery Issues & Warranties
Not quite love at first sight with your Goodrs?
Sometimes relationships just don’t work out. The good news is you have 30 days to return any unworn pairs, no questions asked (though we might shed a small tear).
Each pair of goodrs comes with a 1-year manufacturer’s warranty. Defects? Covered. Frame breaks during normal use? Covered. Bear attack during your morning jog? Send us your heroic survival story and we’ll review it on a case-by-case basis.
Ready for the legal jazz? You can read our full policy here.
WARRANTY
Spontaneously combustion or freak breakage during a normal selfie session? Start your warranty claim below.
retail WARRANTY
Need to make a warranty claim on a pair of goodrs bought from one of our fabulous retailers or Amazon? This is the place.
LENSABL AND AMAZON
Prescription Orders
Our friends at Lensabl can help with returns and exchanges for prescription order frames if they are in new-unworn condition. Please note they cannot return or exchange RX lens. For details can contact instructions please visit: goodr.lensabl.com/shippingandreturns
Amazon Orders
Amazon Orders Purchases can be returned through the Amazon platform during your order’s return window. For warranty claims, please submit the Retail Warranty claim here.
Goodr
We allow for returns up to 30 days after your order ships. We do not offer exchanges, even if you give us adorable puppy dog eyes. Read our full policy here.
If your pair of sunglasses is within the 1 year from your purchase date, you are eligible for a warranty. If not, you will have to find a Dark Wizard and travel back in time. Start here.
If we no longer carry the item you are requesting to warranty our fabulous customer service team will work to find you an appropriate replacement of equal or lesser value on goodr.com. Sadly, they will not help you find a romantic partner that is of equal or lesser value on dating apps.
Oh no, so sorry to hear you received a pair of damaged shades! That’s not cool. Head to the Returns Portal and the FPDDT (Flamingo Package Delivery Detectives Team) will get right on the case!
We have painstakingly written copious articles on all kinds of common Returns & Warranty scenarios, which you can read on our Help Center. If that still doesn’t do the job, you can reach out to a real live Q&A flamingo here.